In this episode of E-Coffee with Experts, our host Ani Hoang sits down with Alex Booth, an experienced entrepreneur and Founder of GetCSM.com & Huckleberry Consulting, to discuss what sets client success apart from customer service and account management.
Alex reflects on his shift from corporate work to creating a business centered on guiding clients and building strong relationships.
They explore why staying connected to client goals is essential, how data can guide better choices, and how teamwork across departments improves retention and satisfaction.
The conversation covers mistakes agencies often make and the qualities, like empathy and ownership, that define great client success managers.
Networking costs, but it pays off.
Corporate life teaches you a lot for running a biz.
Client success ≠customer support.
Own your client’s goals like they’re yours.
Client feedback = gold.
Networking is a must for founders.
Know what success means for your clients.
Empathy + strategy = client success.
Strong relationships = loyal clients.
