Call Us
+1 857-847-3152
Call Us
+1 857-847-3152
Call Us
+1 857-847-3152
Call Us
+1 857-847-3152
In this episode of E-Coffee with Experts, our host Victor talks with Christian Lohmann, the CEO of Dixa. They get into what really makes customers stick around, and why lots of companies miss it.
Christian shares his cool personal journey and how it shaped his empathetic leadership style. He explains how Dixa helps brands chat with customers everywhere (like WhatsApp and TikTok!) and how the best companies mix tech with a human touch for real loyalty.
He’s super open about lessons learned from growing too fast and focusing on the wrong things, like simple scores instead of real feedback. Now, his motto is giving his team context, not just control, to get better results.
If you’re building a company, leading a customer team, or thinking about your tech tools, this chat will give you fresh ideas on making customers happy and building a great team in 2025. Don’t miss it!
Engagement is crucial in every aspect of life.
Leadership requires making tough decisions for the greater good.
AI should be used to optimize, not just automate tasks.
Effective communication can significantly improve customer satisfaction.
Understanding customer needs is key to reducing churn.
Hiring should focus on cultural fit and team dynamics.
The future of customer engagement will heavily involve AI.
Companies must adapt quickly to market changes to survive.
Treating customers well is essential for long-term success.
