Call Us
+1 857-847-3152
Call Us
+1 857-847-3152
Call Us
+1 857-847-3152
Call Us
+1 857-847-3152
In this episode of E-Coffee with Experts, we chat with Jescia Smith, Author of The Quite Leader, she shares the messy early days of scaling a startup without systems, how introverts can lead powerfully without changing who they are, and why being quiet doesn’t mean being ineffective in business.
She also breaks down how to blend automation with empathy in CRM, a game-changer for customer retention and brand trust.
Jessica dives deep into why treating all clients the same is a big mistake in CRM, the importance of knowing your audience’s lifestyle before planning email campaigns, and how real leadership is about listening, not always speaking up.
She also shares advice for young professionals wondering whether they should switch jobs or grow within one company, and how company culture alignment is key to long-term growth and satisfaction.
If you’ve ever felt like the quietest one in the room, this episode is your permission slip to lead on your own terms.
Jessica's journey began at a local potato museum.
She emphasizes the importance of processes for scaling.
The transition to authorship was a significant milestone.
Understanding client needs is crucial in CRM.
AI lacks the emotional insight needed for effective communication.
Finding a company that aligns with your values is essential.
Introverted leaders can still have a strong impact.
Encouraging team members to share their ideas fosters growth.
Patience and discipline are key in the writing process.
