In this episode of e-Coffee with Experts, Victor Coupé sits down with Zhong Xu, Co-founder and CEO of Deliverect, to unpack the tech running their massive network across 65,000 locations in 52 countries.
Zhong dishes on how quick-service restaurants now pull in up to 80% of their revenue online, with AI tweaking menus based on stuff like weather, time of day, or what’s in your cart to bump up sales without hiking prices.
They also talk about a clever computer-vision packing system that’s cut refunds and missing-item complaints by 70% while stopping AI-powered customer scams in their tracks. He explains why dynamic, multi-channel catalogs are a big deal as delivery apps flood with everything from groceries to perfume, and how one-click stock updates keep customers from getting let down.
If you’re a founder, marketer, or ops lead looking to up your game in SEO, link building, or omnichannel strategies, this one’s worth a listen.
Deliverect powers over 65,000 restaurants globally.
Digital sales account for 80% of revenue for major chains.
COVID-19 accelerated the growth of food delivery services.
Restaurants need to be present on multiple digital platforms.
AI is transforming how restaurants manage orders and inventory.
Dark kitchens are evolving but need brand recognition to succeed.
Marketing strategies include real-life events and partnerships.
The future of delivery may include drones and automation.
Understanding market trends is crucial for entrepreneurial success.